Due to the current covid-19 situation we have an influx in online orders and require patience as we fulfill all orders as fast as possible. We are short staffed and our team is doing their best to provide you with product and service.
Please note the following:
- Our website chat/reps have work hours and lives and chat is not monitored 24/7;
- You don’t need to talk to someone to place an order unless you are placing large bulk orders or live outside of Canada;
- If you don’t see a price/sale it may not be activated yet and out live chat isn’t going to do deals;
- We have a zero tolerance for abuse (your will just be blocked) and harassment(it does not speed up the process of your order or their reply).
How are shipping times based?
Our shipping times are based off when your order is shipped and not when it is placed.
My shatter sugared is this covered?
We do not cover sugaring/de-waxing.
Why did I not receive the shipping I paid for?
- Delivery standard date can be the same for 2 options.
- Expedited is 4+business days and Xpress is 3-6 business days. If your order delivered aftrer the expedited date please contact us.
How are orders shipped?
Vacuum sealed for discreet smell proof shippiing with flawless customer service reputation.
Shipping to a PO Box
If you are not comfortable having packages shipped to your house or if you are never home when Canada Post comes by, we can always ship to your PO Box.
We require a signature for all packages unless otherwise specified by the consumer.
Pre-order Shipping Times
Pre-ordering starts Thursday and ships out Monday-Friday of the following week.
How come there is a delay?
Any time we encounter a delay we try to warn people. But delays can be due to stock limitations, short staffed, as well as we are very busy.
Mix and Match
How come my order is being substituted?
Due to stock limitations we sometimes have to substitute product in orders to have them shipped out in a timely manner. If substitutions need to be made we will message and wait for a reply. This can cause a delay in shipping.
Our edibles do not contain any nuts but are made where nuts may be present.
How do I store my edibles?
How are the edibles sold?
CUR edibles are sold as follows:
Cannalean is sold by 1000mg bottles and suckers are sold individually 100mg/ea
How do I obtain a discount code?
How many discount codes can be used?
Only our return program codes may be combined with other codes.
I mailed my payment to the address provided to me
Where do I send my payment?
Why did I receive different strains than I ordered?
Ordering on a Weekend/Holiday
Is there a minimum purchase order?
Should I be weighing my product when I receive it?
Do you cover product bought from a dispensary?
I am having an issue with a strain?
If you are having an issue please live chat us for options.
How do I know my information is safe?
How secure are the packages?
What are the rewards of the recycle program?
15-29 Jars/syringes $10 off (Can be combined with another code)
30+ Jars/syringes Free gram bho
50+ Jars/Syringes Free gram bho+Free Gram CBD
How many do I need?
We require a minimum of 15 jars/syringes.
What is the recycle program?
We offer customers the chance to recycle their old live resin jars and syringes for discounts/products. We only accept EE twist lid glass jars/EE Syringes